Player Wellbeing First

nino games Responsible Gaming – Play Smart, Stay in Control

Gaming should always be fun. nino games is committed to giving every Filipino player the tools, information, and support needed to keep it that way — from deposit limits to self-exclusion, we've got you covered.

Set Your Own Deposit Limits Session Time Reminders Self-Exclusion Available Track Your Play History 24/7 Support Access Gaming for Fun, Not Stress Account Cooling-Off Option Family Protection Tools Set Your Own Deposit Limits Session Time Reminders Self-Exclusion Available Track Your Play History 24/7 Support Access Gaming for Fun, Not Stress Account Cooling-Off Option Family Protection Tools

Tools That Put You in the Driver's Seat

Every registered player on nino games has access to these built-in controls — no need to call anyone, just manage them straight from your account settings.

Deposit Limits

Set adaily, weekly, or monthly deposit cap in Philippine pesos so you never spend more than you planned. Once set, limits take effect immediately and can only be increased after a 24-hour cooling-off period to protect you from impulsive changes.

Session Time Limits

Choose how long each gaming session can last — 30 minutes, 1 hour, or a custom duration that suits your lifestyle. When your limit is reached, the platform will notify you and give you the option to log out, helping you stay mindful of how long you've been playing.

Cooling-Off Period

Need a short break without fully closing your account? A cooling-off period lets you pause all gaming activity for a set number of days — from 1 day up to 6 weeks. During this time, you cannot log in or place any bets, giving you space to reset and reflect.

Self-Exclusion

If you feel that gaming is becoming a problem, self-exclusion lets you block access to your nino games account for a minimum of 6 months or permanently. This is a firm commitment — our team will not reverse a self-exclusion request during the chosen period, no matter the reason.

Recognising When Gaming Stops Being Fun

Problem gambling can affect anyone, regardless of how experienced a player you are or how much you earn. The earlier you spot the warning signs, the easier it is to take action and get back on track. nino games encourages all Filipino players to check in with themselves regularly and to reach out if something feels off.

The following signs may indicate that your relationship with gaming needs attention. If several of these apply to you — or to someone you care about — please use the tools available on this page or speak to a professional support service.

  • Spending more money than you can afford to lose
  • Chasing losses by placing bigger or more frequent bets
  • Feeling anxious, irritable, or restless when not playing
  • Neglecting work, family, or personal responsibilities to play
  • Borrowing money or selling belongings to fund gaming
  • Lying to friends or family about how much time or money you spend
  • Using gaming as a way to escape stress, anxiety, or personal problems
  • Repeatedly trying to cut back but finding it difficult to stop

A Quick Self-Check

Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of the account tools above or seek external support.

  1. Have I spent more than I planned in the last 30 days?
  2. Have I played for longer than I intended on more than one occasion?
  3. Have I felt the urge to win back money I have already lost?
  4. Has gaming affected my mood, sleep, or relationships?
  5. Have I hidden my gaming activity from someone close to me?

Support Resources in the Philippines

If you or someone you know needs help, the following organisations provide free, confidential support to Filipinos dealing with problem gambling and related concerns:

  • NCMH Crisis Hotline: 1553 (24/7, free call)
  • DOH Health Hotline: 1-800-10-084-3330
  • Gamblers Anonymous Philippines: Available through local chapter meetings nationwide

These are external organisations. nino games does not control their services but strongly encourages players to reach out when needed.

Your Questions About Responsible Gaming, Answered

Quick, clear answers to what Filipino players most often ask about staying safe on nino games.

Log in to your account and go to the Responsible Gaming section in your account settings. From there, you can set a daily, weekly, or monthly deposit limit in Philippine pesos. The limit takes effect immediately once saved. If you want to increase your limit later, a mandatory 24-hour waiting period applies to prevent impulsive decisions. Decreasing a limit, however, takes effect right away. If you need help navigating the settings, visit our FAQ page for step-by-step guidance.

No — self-exclusion is a firm commitment and cannot be reversed during the chosen exclusion period. This is intentional: the purpose of self-exclusion is to give you a genuine, uninterrupted break from gaming. If you selected a 6-month exclusion, your account will remain inaccessible for the full 6 months regardless of any requests to reopen it early. Once the exclusion period ends, you will need to contact our support team to reactivate your account, and a further cooling-off review will apply. We take this seriously because your long-term wellbeing matters more than short-term platform activity.

Yes. In line with Philippine gaming regulations, all players must be at least 21 years old to register and play on nino games. Age verification is required during the account registration process, and we may request additional government-issued ID at any point to confirm your age. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. Protecting young people is a non-negotiable part of how we operate.

Any remaining balance in your account at the time of self-exclusion will be held securely and returned to you via your registered withdrawal method. You do not lose your funds — they are simply frozen until the exclusion period ends or until you formally request a withdrawal through our support team. Processing times for withdrawals during self-exclusion follow our standard Withdrawal policy. If you have any concerns about your balance during an exclusion period, please reach out through the FAQ page and our team will assist you promptly.

If you are concerned about a family member or someone close to you who may be experiencing problem gambling, you can contact our support team through the FAQ page to raise a third-party concern. While we are bound by privacy obligations and cannot share account details with third parties, we can flag the account for a welfare review and ensure the player is contacted with information about available support tools. We take all third-party concerns seriously and will act within the bounds of our privacy policy to protect the player's wellbeing. You may also encourage the person directly to visit this page and use the self-assessment tools available here.

Ready to Play Responsibly?

Set your limits, know your boundaries, and enjoy nino games the way it was meant to be — as entertainment. If you ever need help, our support team and account tools are always available.

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